What is Robotic Process Automation / RPA?

Robotic Process Automation / RPA is a unique technology applied via the same data pathway in which manual keyboard data entries are made; it can be applied across an array of applications, programs and systems.  If a person can sit in front of a computer and manually key in data, manipulate it and send / retrieve it, our RPA technology accomplishes the same tasks via the same pathway with a higher degree of accuracy at a 24 / 7 rate that is thousands of times faster. 

Its attributes include: 

  • Does not require disruptive or costly changes in exiting user interfaces, software or systems 
  • Applications are commonly referred to as "bots", "robots", "automations", "automated workflows"; they are specifically aligned to a process without affecting surrounding functionality or data
  • Accurately, quickly performs short or long manual data entry manipulation, complex calculations, compiling or organizing, processing of data within individual and intertwined systems
  • Offloads burden of data management from nurses, doctors and other clinicians plus administrative staff --propelling organizational productivity and reducing burnout
  • RPA minimizes or eliminates necessity of making thousands of redundant manual data entries to select, update, organize, move data or constant toggling between data sources


Through RPA, organizations configure software or a “robot” or “bots” to capture and decipher applications for manipulating data, executing transactions, triggering responsive actions and actively interfacing with other digital platforms.

RPA enables users to automate rules-based processes to complete short or lengthy mundane tasks. These can range from simplistic automatic responses to texts or emails as well as advanced uses involving high volume push / pull data processing, data transfer, image sharing and data entry / manipulation. RPA can be deployed via multiple bots to complete a long series of tasks or multiple actions culminating in a full cycle and final results.

What Functions Does It Perform?

These are some basic RPA uses; there are many more advanced applications:

  • Data processing; execution of high volume, repetitive, time-intensive data manipulation
  • Data input / data extraction
  • System confluence / data interchange management
  • Copy / paste exercises
  • Calculations / transactions
  • Document and file management
  • Data transfer within and between systems

What Types Of Systems Can RPA Be Used On In Healthcare?

RPA has widely flexible utility, it can be used on these and other platforms:

  • Electronic Health Records / EHR, Electronic Medical Records / EMR, Continuity of Care Document / CCD
  • Allscripts, Cerner, CPSI, Epic, GE, HMS, Meditech, Siemens
  • Citrix, .Net, Access, Excel, Java, PDF, SAP, Unix, Windows, Open Field Data, Application Programming Interfaces / API, EDI, HL7
  • Web, Cloud, Windows, Mainframe, Midrange, PC, Devices
  • Proprietary administrative, clinical, financial, technical databases

How is RPA applied across hospitals, health systems, units, departments and floors?

There are many areas which utilize RPA technology including:

  • Administration, accounting, finance, employee records / human resources, payroll
  • Purchasing / procurement / pricing, inventory control / materials management, supply chain, logistics, contract / vendor management, maintenance / repair / operations
  • Revenue cycle management, reimbursement, billing, claim denial reprocessing, reconciliations, commercial insurance / managed care claims processing, Medicare, Medicaid, DHA / TRICARE, Third Party Administrators / TPAs claims processing, transactions and reporting
  • Coding / charge codes / CPT / ICD-10
  • Computerized Physician Order Entry / CPOE
  • EHR / EMR system optimization, continuity of care document / CCD, platform migration
  • Master patient index / MPI, person dictionary
  • Patient registration, appointment, procedure, staff and facility scheduling
  • Patient care units, multiple medical specialties and departments
  • EHR migration, optimization, integration; legacy platform retirement, system conversions, upgrades
  • IT management, system interfacing, device integration
  • System monitoring, scheduled and ad hoc reporting
  • User management and access, security
  • Population Health Data Management

How is it beneficial?

The clinical, financial, technical and operational rewards of using RPA in healthcare are numerous:

  • Increased organizational productivity, reduced burden on staff
  • Data is processed at an accelerated pace; usable results are realized more quickly
  • Accuracy of data is improved, less time and resources are spent on validation, correction
  • Less costs and reduced use of staff, clinical, financial, operations and IT resources
  • HIPAA / PHI data privacy and security is reinforced

Boston Software Systems engineers robotic process automation / RPA solutions exclusively for hospitals, health systems and large healthcare provider organizations. For over 25 years, we have been globally trusted by leading patient care centers and our partners. Our pure focus in healthcare enables us to collaborate with customers and partners to develop innovative, cost effective ways to apply RPA solutions to unique needs and deliver positive results.

Contact us and let’s have a conversation about your healthcare data management challenges and goals…