What is Robotic Process Automation / RPA?

Robotic Process Automation (RPA) offers a proven solution for hospitals, health systems and provider organizations that are burdened by the inefficiencies and challenges associated with legacy business systems and repetitive, labor intensive processes. Many organizations are adopting RPA as an important part of their digital transformation initiatives. It allows a machine to execute repetitive manual tasks, accurately, efficiently and effectively. Imagine a full time employee, accomplishing the same tasks via the same pathways with 100% accuracy, in a 24/7 timeframe, that never takes time off, and can be scheduled at night, on weekends, or during peak performance times.

Strategic Advantages for Hospitals, Health Systems and Provider Organizations:

  • Works within and across old and new user interfaces, applications, programs, systems and platforms
  • Can be successfully applied to time, technical, and cost initiatives or complex, large scale data processes
  • Consistently performs around the clock regardless of user demand or data volume
  • Accelerates and processes data with a minimum number of exceptions, isolating exceptions for immediate review
  • Reduces administrative burden on staff, shortens timelines to accomplish data management tasks and provides quick results for decision making

Examples of Robotic Process Automation Deployment:
Password Management

Enhances the role-based user experience by reducing complexity, by automatically re-syncing all passwords when a user changes in the main system, simplifying the process and mantaining a single password identity.

New User Setup Process

Launches a network account, opening a network folder, adding permissions, registering notes user, mapping network drives, logging into notes client for initial and ongoing configurations. This simplifies onboarding of new employees, frees up time for higher priority healthcare matters. 

Software Installation

Loads and updates software across platforms with multiple interconnecting components in a single facility or across an entire health system. Initiates and completes software installation with a minimum of steps, speeding user adoption.

Interface Monitoring

Checks interface connection status several times an hour; if an issue arises an email notification is automatically generated; IT resolves issue prior to user discovery. This enables early detection of IT issues minimizes distractions / disruption, enhances troubleshooting capabilities.

Scheduled and Ad-hoc Reporting

Pre-configures advanced IT analytics, provides deep insights on technical performance, downtime, control testing, etc.in single or multiple settings. This actively supports ongoing healthcare IT management oversight, providing performance details sooner, freeing up time for priority data management.

Data Migration

The transfer of data from legacy systems and blending data from multiple sources for consolidation and integration. This organizes, processes, transports small or large volumes of data quickly and accurately to more easily achieve “go live” goals. Gains in responsiveness and improves data integrity to prevent privacy and security threats. 

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